Contact Us
This page tells you how to reach the editorial team at Non Gamstop Casinos, what we can realistically help with, and where to go instead when your question needs the casino itself or an independent support service. We research and write about casinos not on GamStop for UK readers — we do not operate any of them, hold your money or have access to your account.
How to contact the editorial team
Email is the only channel we run. Write to [email protected] and we will read every message. We aim to reply within a couple of working days, though research-heavy questions about bonus terms or licensing can take longer because we check the source before we answer.
To get a useful reply first time, include:
- The page or casino review your question relates to
- What you read, and what you found different when you checked
- Screenshots or a copy of the terms text where a bonus condition is in dispute
- Dates, so we know which version of an offer you saw
Please do not send account numbers, passwords, card details, copies of identity documents or anything else a casino has asked you for. We never need them and cannot act on them.
What we can help with — and what we can't
| We can help | We can't help |
|---|---|
| Correcting a factual error in a review or comparison table | Releasing a withheld withdrawal or overturning a casino's decision |
| Explaining how a wagering requirement, cashout cap or max bonus bet works in plain terms | Accessing, unlocking or closing your casino account |
| Pointing you to the right part of a site's terms | Cancelling or reversing a deposit, or chasing a payment provider |
| Recording your experience with a listed casino so it feeds into future research | Removing you from GAMSTOP, or shortening an active exclusion period |
| Answering questions about how we rank and review | Giving legal, tax or financial advice |
Contacting a casino directly
Anything to do with your own account has to go through the operator. Most of the sites we cover run live chat and email support, and response quality varies widely — it is one of the things worth testing with a small question before you deposit anything meaningful.
When you contact a casino about a payment or a bonus, it helps to be precise. State the deposit amount in pounds and the date, the exact bonus you claimed, and whether you have completed identity verification. Most withdrawal delays at offshore sites come down to KYC checks: proof of identity, proof of address, and sometimes source-of-funds documents if the amount is large or the deposits were frequent. Those checks are normal, but they are far quicker if you upload clear documents before your first withdrawal rather than after.
If a casino refuses to resolve a complaint, ask for its formal complaints procedure and the name of any alternative dispute resolution body attached to its licence. Overseas licences — Curaçao being the most common among sites that accept British customers — do not offer the same escalation route as the UK Gambling Commission, and there is no UK-based scheme that can force an offshore operator to pay. That is a real limitation of playing outside the GB-licensed market, and it is worth understanding before you sign up rather than afterwards.
Where the money side sits
Our own service costs you nothing to read. We carry affiliate links, which means we may earn a commission when a reader opens an account through one of the casinos listed on this site. Commission does not buy a position, and it does not change what we write about a site's drawbacks. We say so plainly on every page that recommends a paid product, including this one.
The casinos themselves cost money in the ordinary way. Minimum deposits at offshore sites typically sit in the low tens of pounds, and the funding methods you are likely to meet as a UK customer are:
- Debit cards — the most common route, usually instant in, and subject to your bank's own attitude to gambling transactions. Some UK banks block them outright.
- Bank transfer — slower, often used for larger withdrawals, and sometimes the only option once a payout passes a certain threshold.
- E-wallets — quick in both directions where supported, though many bonus terms exclude e-wallet deposits from qualifying.
- PayPal — widely assumed to be available and frequently not. Check the cashier before you deposit rather than trusting a badge on a homepage.
- Cryptocurrency — offered by several offshore sites, with its own volatility and conversion considerations.
Two things to verify in writing before you commit: whether the account is held in GBP or converted, and what fees apply. A site quoting bonuses in euros or dollars will usually convert, and conversion spreads plus any payment fee can quietly cost more than the headline offer is worth. Withdrawal processing times, daily and monthly withdrawal limits, and whether a bonus win is capped are all in the terms — if you cannot find them, that is itself an answer.
Questions about the casinos we list
Most reader emails are about a specific offer, so here is how we read the three highest-rated entries on our main comparison of non GamStop casinos. Ratings below are our own editorial scores, not customer review averages, and all bonus figures are the operator's advertised terms as researched on Sep 26, 2026.
Betmica — the biggest headline number, and the conditions that come with it
Betmica tops our list on an editorial rating of 10.0, largely because it pairs a very large advertised welcome package with a broad slots and live dealer catalogue. The offer is 570% up to £5,700 plus 270 free spins, split across deposits rather than paid on one. Quoting it in pounds matters: a GBP-denominated offer removes the conversion question that trips people up elsewhere.
The limitation is the arithmetic. A percentage that size is attached to wagering requirements and maximum bonus bet rules that make the full amount very hard to clear, and free spins usually carry their own winnings cap. Read the cashout limit before the match rate — it is the number that decides what you can actually withdraw.
Kikibet — a mid-sized match with a large spin count
Kikibet sits at 9.9 and earns its place on a more balanced package: 350% up to £5,555 and 300 free spins. The spin allocation is among the larger ones we have recorded, and the match rate is less extreme, which in practice means a more realistic path through the wagering than the headline chasers.
The trade-off is that spin winnings are typically credited as bonus funds with their own playthrough, and spins are usually restricted to named games. If those titles are not ones you would choose, the value is lower than the number suggests. Deposit method exclusions are worth checking too.
Betninja — the straightforward option
Betninja also rates 9.9, and it is here for the opposite reason to the two above: the offer is stated as a flat £1,000 bonus and 100 free spins for all new players, which is easier to read and easier to budget against. Simpler terms tend to produce fewer complaints, and fewer complaints is something we weigh.
Its drawback is scale. The package is smaller than most of the list, and readers hunting maximum nominal value will look past it. As always, confirm the minimum qualifying deposit and the expiry window — a thirty-day clock behaves very differently from a seven-day one.
The rest of the list at a glance
| Casino | Advertised welcome offer | Editorial rating |
|---|---|---|
| WinnerIsland | Up to €1,000 + 100 free spins | 9.8 |
| Zombillion | 250% up to £4,000 + 200 free spins | 9.8 |
| Smash Casino | 600% up to €10,000 slots package | 9.8 |
| Nightluck | 805%, €6,400 + 280 free spins | 9.6 |
| CoinPoker | 150% up to $2,000 | 9.6 |
| Rivo | 1000% up to €10,000 + 25% cashback | 9.5 |
| Daytonaspin | 255% up to £4,500 + 255 free spins | 9.5 |
Note how many are quoted in euros or dollars. For a UK reader that means conversion at deposit, at withdrawal, or both.
What these sites actually offer
If your question is about games rather than money, the offshore catalogues generally break down into four groups. Slots dominate, ranging from low-volatility titles that pay small and often to high-volatility games that do the reverse; RTP is published per game and is worth checking, since some studios ship multiple RTP versions of the same slot. Progressive jackpots pool across operators and pay rarely. Live dealer rooms cover blackjack, roulette and baccarat streamed with human dealers, usually with higher table minimums than the software versions. And table games in software form sit somewhere between the two on speed and stake.
Most of these operators run a sportsbook alongside the casino, often on a shared wallet — pre-match and in-play markets, accumulators, bet builders, cash-out, and increasingly esports. Sports free bets there come with their own rules, typically a minimum qualifying odds threshold around 1.80 or 2.00 in decimal terms, and casino bonus funds generally cannot be spent on sports. If you intend to use both sides of an account, ask support how the shared wallet treats bonus money before you deposit.
Eligibility, regulation and support
You must be 18 or over to gamble. The casinos covered here hold overseas licences rather than a UK Gambling Commission licence, which means they are not bound by GB rules on GAMSTOP participation, affordability checks or advertising, and UKGC complaint routes do not apply to them. Accepting British customers is not the same as being authorised to serve them — a distinction worth holding onto. Regulatory scope also differs across the UK: the Gambling Commission licenses operators in Great Britain, while Northern Ireland has separate gambling legislation.
If you are registered with GAMSTOP, that exclusion runs for six months, one year or five years and cannot be lifted early. Contacting us will not change it, and we will not help anyone work around it. If you are looking for ways to reinforce a break, blocking software on your devices, bank-level gambling blocks and deposit or loss limits all help. GamCare's National Gambling Helpline is free and available on 0808 8020 133, 24 hours a day. Our responsible gambling guidance sets out the practical options in more detail.
Gambling is entertainment, not income, and no site can promise a payout. Nothing on this page is advice to play.
How we research, and how to challenge it
We assess casinos on their published terms, the transparency of their bonus conditions, payment options relevant to UK readers, withdrawal limits and processing times as advertised, catalogue breadth and the clarity of their complaints route. We research and verify; we do not claim to have deposited or withdrawn at these sites, and advertised speeds are advertised, not measured. Commercial relationships do not decide position.
Offers change without notice. If you find a term on a casino's own site that contradicts something we have published, tell us and we will check it and correct the page. You can read more about who writes here on our about page, and the conditions of using this site are set out in our terms.
Common questions about contacting us
Can you get my withdrawal released?
No. We have no relationship with the casinos' payments teams and no ability to intervene in an account. Raise it with the operator's complaints procedure first, in writing, and ask which dispute resolution body its licence provides. Telling us what happened is still useful — it informs how we cover that site.
Do you charge for answering questions?
No. Reader emails are free and always will be. The site is funded by affiliate commission from casinos listed here, which does not affect rankings or what we publish about a site's weaknesses.
How quickly will you reply?
Usually within two working days. Questions that require us to re-check a casino's current terms take longer, because we verify before we answer rather than repeating what we published previously.
Can you remove me from GAMSTOP?
No, and neither can any casino or third party. A GAMSTOP exclusion runs its full term. If you want support during that period, contact GamCare on 0808 8020 133 or use device and bank blocking tools alongside it.
I run a casino — do you accept listing requests?
You can write to the same address. We will look at licensing, payment support for UK customers, published bonus terms and withdrawal conditions. A request is not a listing, and payment does not secure one.
Will you publish my email?
No. Reader correspondence stays private. If your experience influences a review, we describe the issue without identifying you.
Before you write
Check the casino's own terms page first — a surprising share of questions are answered there in a line. If the answer is missing, unclear or contradicts what we have published, that is exactly when to email [email protected]. We would rather correct a page than leave a reader guessing.